When you have technology questions, we are just a click away. The Tseng College's Distance Learning Group employs a team of technical support professionals who can assist with connectivity issues and provide technical advice. If you need computer support, the DL technical support staff can be reached by phone Monday through Thursday from 9:00 a.m. to 7:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. Pacific Time. The team can also be reached 24 hours a day, seven days a week by email or by submitting a support ticket. Emails and support tickets received after hours will be answered on the next business day during office hours.
If you are new to distance learning, DL developed an online student orientation, to orient new students to the Web-based electronic learning platform, Canvas. The online student orientation includes hands-on, interactive exercises to acclimate you to the features and functions of the distance learning environment. A DL technical staff member monitors your progress and will provide feedback and guidance as needed.
| Assistance by phone | Email/Support Ticket | |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | 24/7/365 |
| Tue | 9:00 a.m. to 7:00 p.m. | 24/7/365 |
| Wed | 9:00 a.m. to 7:00 p.m. | 24/7/365 |
| Thu | 9:00 a.m. to 7:00 p.m. | 24/7/365 |
| Fri | 9:00 a.m. to 7:00 p.m. | 24/7/365 |
| Sat | N/A | 24/7/365 |
| Sun | N/A | 24/7/365 |
Phone Number
(818) 677-6410
Email Address
techsupport@csundlsg.com
