Due to current circumstances, as explained in the message from the President on March 11, all courses were transitioned to be available remotely. This guide will explain how to get started with your remote class.

What you will need to get started with your Remote Learning:

  • CSUN User ID and Password
  • Computer with internet connectivity, webcam, and headset with microphone  
  • Basic knowledge of how to use Canvas (information below)
  • Basic knowledge of how to use Zoom (information below)

How to prepare for Learning Online:

  • Learn the basics of Canvas
  • Learn the basics of Zoom

Logging on to your course site:

  1. Log into Canvas and find your course. Your online course already has a Canvas course site and it most likely be in your dashboard when you log in.
  2. The instructional materials for your course will be posted for you to access. Much of the information will be posted in the Modules area by week or on the course “front” page when you enter.

    Below are some of the ways that you can continue your learning remotely:

    • A live lecture in Zoom Web Conferencing
    • An Online Video (e.g., YouTube, Vimeo, TedTalk, etc.)
    • Course files uploaded directly to Canvas
    • Web articles or resource (Website links)
    • Page with information created by your instructor
    • An Assignment (e.g., an essay, paper, or report)
    • Your instructor will provide feedback and grades to you in a variety of ways. Check with your instructor to determine how s/he will give you feedback and grade information.
    COLLABORATE and COMMUNICATE with classmates or instructor…
    • Use online discussion where you can read and reply to each other’s posts, or reply to a prompt/question from your instructor
    ATTEND a LIVE interactive class sessions…
    • Use Zoom (Your instructor will provide the link to your Zoom class)

Now you are ready to attend your class remotely:

  1. Log into Canvas and go to your course site
  2. Review any posted announcements your instructor may have made
  3. Access & bookmark the Canvas Student Guide in case you need to refer to it
  4. Monitor and participate in class activities listed in your syllabus
  5. Review and submit required assignments as listed in your syllabus and directed by your professor. Your instructor may also post feedback to you in Canvas through Assignments
  6. Attend any virtual classroom sessions via Zoom as scheduled for your class

How do I get help if I need it?

When you have a question about your course please reach out to your instructor. If your instructor is unable to assist you with technical issues in Canvas or Zoom, you may contact the Distance Learning (DL) Technical Support Team through the Web Support Form listed below. We will respond to your request within 1 business day.

DL Technical Support Hours and Contact:

Phone Hours: Monday – Thursday, 9 a.m. – 7 p.m.; Friday 9 a.m. – 5 p.m. (Pacific Time)
Telephone*: (818) 677-6410
Web Support Form: Distance Learning Tech Support

*Please note that our tech support line will be unavailable if the campus closes and staff begins working remotely.