Login as a “Returning User” or Register as a “New User”.
Returning User = previous Tseng College application submitted or saved
New User = has never started a Tseng College application
Note: A CSUN User ID for the portal is not the same as an application User ID
Incorrect Username or Password Error
Make sure you are entering your User ID and password exactly as created.
User Names must be a minimum of 8-characters and may contain any combination of letters, numbers, with no spaces and are case sensitive.
Passwords must be a minimum of 8-characters and must contain a combination of at least two letters, one number, and one of the following special characters (! @ # $ % &), with no spaces.
Retrieve Username or Password
You are not authorized to access this component Error
Error received can be caused by having too many browsers open or accessing the application at the same time as being logged into the CSUN Portal account.
To remove error:
Home Address and Mailing Address section
Home Address: Enter in Country Code by manually entering in the code or select the hour glass to find the country then hit “tab” on the keyboard. Click the Edit Address link that populates. Enter in the Home Address and click OK.
How to enter in Mailing Address
Mailing Address: Enter in Country Code by manually entering in the code or select the hour glass to find the country then hit “tab” on the keyboard. Select the “Mailing Address is the same as Home” link if the Mailing Address is the same as the Home Address. Otherwise, select “Enter Address” to input a different address for the Mailing Address. Once edits have been made, SAVE the application.
Searching for schools attended
Example: Searching for Los Angeles Pierce College
Enter “Pierce” in partial search field. Result will be “Los Angeles Pierce College”
Example: University of California Los Angeles
Enter “Los” or “Angeles” in partial search field. Result will locate “University of California Los Angeles”
Error received is caused by an attachment saved incorrectly. Email firstname.lastname@example.org with a screenshot of this error, for a staff member to fix the error.
- Attachment FILE TYPES may be doc, docx, pdf, jpeg, img, tif and txt only.
- Attachment FILE NAMES may use these allowable characters: A-Z, a-z, 0-9, dash and underscore. No foreign characters allowed in file names.
- Attachment FILE SIZE may be no larger than 5 MB.
Note: Attachments in other file types, with special characters in the name or larger file sizes will delay the processing of your application.
After clicking Validate if there is a list of items to be corrected, you will need to go to each page to edit the correction. After every correction SAVE the application. Once all corrections have been made and the application has been SAVED, Validate the application again to move forward to the payment page.
Application: ERROR or SUSPENDED
Tseng College staff will fix the application within 24 hours or applicant can email email@example.com with a screenshot of the error message to expedite the process.
Applicant paid the application fee but their application shows as “SAVED”
Applicant needs to email firstname.lastname@example.org a copy of their application receipt.
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How to Delete Cache on Mozilla Firefox
How to Delete Cache on Internet Explorer
If you need further assistance
Please provide answers to the following questions to the email provided: email@example.com