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The Certificate in Mediation and Conflict Resolution

Managers, counselors, human resource professionals, teachers and neighbors are increasingly being called upon to resolve disputes at work, in their own homes and communities, in our schools and beyond!

Many of us do not possess the advanced communication and negotiation skills needed to meet today’s complex interpersonal demands when conflict needs to be diffused.

In the workplace, being “good with people” is no longer enough. Leaders must also be able to manage “difficult people” and diverse environments and to manage risk and reduce the likelihood of litigation, in all types of organizations, is essential.

To meet these needs of the 21st century workplace and community, CSUN’s Tseng College has developed a certificate in advanced professional development in Mediation and Conflict Resolution (MCR) for professionals and community members interested in enhancing their skills and becoming mediators and dispute resolution specialists.

Program Features:

The CSUN MCR program provides a jump start into the mediation world. Learners who complete the program will already be on the Los Angeles Superior Court pro bono mediators panel OR will have established themselves as qualified mediator interns at the Los Angeles County Bar Association’s Dispute Resolution Services.

MCR Learners will:

• PARTICIPATE IN A LIVE ENVIRONMENT: All mediation programs will engage learners in simulations and role-plays. CSUN also places participants in hands-on mediation practicum experience.
• RECEIVE THE HIGHEST QUALITY EDUCATION: The CSUN MCR program only confers certificates of competence rather than certificates of completion. Most mediation training classes granted certificates to those who simply attend class; but CSUN MCR classes have been designed to meet graduate level standards, are graded, and appear on student CSUN transcripts.
• ENHANCE THEIR CREDENTIALS IN THE COMPETITIVE JOB MARKET: MCR students earn 1) a certificate intended to satisfy the educational requirements under the Dispute Resolution Programs Act (DRPA) of California, 2) a CSUN certificate in advanced professional development in Mediation and Conflict Resolution, and 3) 10 continuing education units (CEU’s) reflected on their CSUN transcript.
• NETWORK WITH TOP MEDIATORS: CSUN MCR students meet several top-level mediators in the region and work directly with organizations that employ mediators.
• ENJOY A SCHEDULE MADE FOR BUSY ADULTS: CSUN MCR students finish their certificate in just 1 semester, meeting for classes in the evenings and online.

Is This Program Right for You?

The MCR program is ideal for professionals in such fields as:

• Education
• Human Resources
• Counseling
• Business Administration
• Law Enforcement
• Non-profit Management
• Real Estate management
• Public Administration
• Marriage & Family Therapy, and
• Legal and non-legal professionals interested in starting mediation
• Those interested in starting a private practice in mediation will gain the necessary educational qualifications, skills and professional networking knowledge needed to conduct mediations and accomplish conflict resolution.

Visit our FAQ section to learn more about mediation and the CSUN MCR program!