Change in contemporary government agencies requires new ways of thinking and acting for those holding positions of public trust and responsibility. These transformations are required as a result of globalization and nationwide political reforms that have necessitated a reduction of governmental operational capacity.
Today's public sector organizations are no longer compartmentalized into hierarchical structures, each with unique responsibilities. Instead, we have witnessed the emergence of smaller and flatter organizations aligned by a set of values and public sector employees with the requisite competencies and skills.
Now more than ever, it is imperative that administrators and decision-makers both within and outside the public sector have a breadth of knowledge in order to resolve increasingly complex issues with sophisticated solutions.
Dealing with these challenges requires effective training and education in public sector agencies that emphasize an understanding of how leaders build trust and consensus within and across organizations as well as throughout the communities they serve.